We are currently looking to fill the following positions here at Jackpot Software:
Customer Service Representative
Seeking Customer Service-oriented individuals to join our business as a Customer Service Representative (CSR) for Software Support
The Customer Service Representative (CSR) is responsible for providing an all-inclusive, comprehensive customer service experience for our customers. You will answer a wide array of questions and provide education on complex issues and self-resolutions.
Our CSRs demonstrate world-class customer service by building trust with our customers and providing quality results in an efficient manner.
To succeed, you must:
- be self-motivated and have the ability to stay on task and take initiative.
- be able to skillfully navigate multiple software programs, specifically Windows Word and Excel programs, as well as others.
- be tech savvy and able to maintain your office, troubleshoot software, restart programs and be proficient in switching between multiple programs and windows within those programs.
- have active listening skills to understand the issue and troubleshoot resolutions using tools, resources and procedures for our clients.
- be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
- have the ability to use appropriate grammar and tone to provide information to customers and resolve problems.
If hired, you will need to demonstrate your ability to familiarize yourself with our proprietary software package quickly, and be able to instruct others in the basic operation of the software.
Requirements for this position:
- High school diploma or GED
- Flexible to work all shifts as required (evenings, weekends and holidays)
- Pass a background and drug screen
- 1+ years of customer service experience
- Experience with Windows XP, Windows 7 & 8, and Internet Explorer is a plus
Submit inquires with a resume attached to Melissa@goldfusion.com
***Principals only. Recruiters, please do not contact this job poster ***
*Do NOT contact us with unsolicited services or offers.*